Solotech Inc.
?:
Solotech is not accepting Agency/Recruiter submissions.
Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.
Our ambition? To deliver spectacular experiences worldwide.
Find out more at:
www.
solotech.
com The Customer Service Representative attends to the reputation of the company while simultaneously evaluating the concerns of the customer and the staff.
Their main duties include customer retention and cost reduction by resolving day-to-day concerns that we receive from our customers.
This can include direct communication with customers by phone, email, and in person (store) as well as relaying areas of concern to leadership in order to improve the performance and efficiency of the sales team.
Reporting to the General Management at E-commerce USA in Westminster CA, you will be responsible for the After-the-sale care in which you provide our clients the best customer service possible by exceeding their expectations via excellent service, support, information, and resolution in every point of contact.
Your day will look like this:
Responds to the after-the-sale needs of our customersCompletes assigned tasks in the designated response /resolution times per department goals Collaborates with Customer Service Coordinator to constantly improve the customer experience.
SoftwareResponsibility for resolutions of customer service concerns via Task Assignment including returns, exchanges, complaints, lost shipments, as well as tracking completion with a goal of meeting performance goals.
Resolves Customer Service inquiries generated from the website via our ticketing system.
Engages with customer concerns via any mode of customer communication.
ReportingUse customer feedback to make suggestions on how to improve the customer experience.
Presents actionable information and insights to team members and management.
QualificationsAdvanced problem-solving and analysis skillsUnderstands Customer Retention strategies as well as sales professionals / sales culturePersonable with great attitude toward teamwork as well as the ability to work independentlyAbility to multitask and prioritizeExcellent time managementHigh level of organization and detail-organizationYour profile:
High school diploma or GED2 years experience in a customer service role preferred.
Pro Audio/Video/Lighting industry experience a plusKnowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)Advanced problem-solving and analysis skillsUnderstands Customer Retention strategies as well as sales professionals /sales culturePersonable with great attitude toward teamwork as well as the ability to work independentlyAbility to multitask and prioritizeExcellent at time managementStrong work ethic and willingness to take initiativeThoroughness and attention to detailDemonstrates ability to work well with clients (internal and external)Adapts to change easilyPhysical Requirements:
This is not an all-inclusive list but is intended to give an overview of the requirements for this position.
Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.
While performing the duties of this job the employee is regularly required to:
Continually:
Sit, walk, speak, and hearContinually:
Type, write, and readOccasionally:
Stand, carry, reach, lift and push up to 15 lbs.
Work Requirements:
Time will be spent in an office setting.
Work hours may vary depending on deadlines and the needs of the Company.
Typical workweeks are the standard 40 hours.
Environment may be fast paced and stressful.
Physical work environment:
While performing the duties of this job, the employee regularly works in an office setting.
This job may involve occasional exposure to some disagreeable elements such as dust, noise, heat, cold, etc.
Accidents are improbable other than minor injuries.
Environment may be fast paced at times.
Our offer to you:
Pay Range:
$18.
00-$24.
00 Hourly.
Group insurance plan.
401(k) with employer contributionSkills development activities and opportunities for career advancementWork environment conducive to personal health and well-being.
Employee assistance programPaid time off & referral programSolotech is an equal opportunity employer.
EOE/M/F/D/VAbout the Company:
Solotech Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Solotech is not accepting Agency/Recruiter submissions.
Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.
Our ambition? To deliver spectacular experiences worldwide.
Find out more at:
www.
solotech.
com The Customer Service Representative attends to the reputation of the company while simultaneously evaluating the concerns of the customer and the staff.
Their main duties include customer retention and cost reduction by resolving day-to-day concerns that we receive from our customers.
This can include direct communication with customers by phone, email, and in person (store) as well as relaying areas of concern to leadership in order to improve the performance and efficiency of the sales team.
Reporting to the General Management at E-commerce USA in Westminster CA, you will be responsible for the After-the-sale care in which you provide our clients the best customer service possible by exceeding their expectations via excellent service, support, information, and resolution in every point of contact.
Your day will look like this:
Responds to the after-the-sale needs of our customersCompletes assigned tasks in the designated response /resolution times per department goals Collaborates with Customer Service Coordinator to constantly improve the customer experience.
SoftwareResponsibility for resolutions of customer service concerns via Task Assignment including returns, exchanges, complaints, lost shipments, as well as tracking completion with a goal of meeting performance goals.
Resolves Customer Service inquiries generated from the website via our ticketing system.
Engages with customer concerns via any mode of customer communication.
ReportingUse customer feedback to make suggestions on how to improve the customer experience.
Presents actionable information and insights to team members and management.
QualificationsAdvanced problem-solving and analysis skillsUnderstands Customer Retention strategies as well as sales professionals / sales culturePersonable with great attitude toward teamwork as well as the ability to work independentlyAbility to multitask and prioritizeExcellent time managementHigh level of organization and detail-organizationYour profile:
High school diploma or GED2 years experience in a customer service role preferred.
Pro Audio/Video/Lighting industry experience a plusKnowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)Advanced problem-solving and analysis skillsUnderstands Customer Retention strategies as well as sales professionals /sales culturePersonable with great attitude toward teamwork as well as the ability to work independentlyAbility to multitask and prioritizeExcellent at time managementStrong work ethic and willingness to take initiativeThoroughness and attention to detailDemonstrates ability to work well with clients (internal and external)Adapts to change easilyPhysical Requirements:
This is not an all-inclusive list but is intended to give an overview of the requirements for this position.
Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.
While performing the duties of this job the employee is regularly required to:
Continually:
Sit, walk, speak, and hearContinually:
Type, write, and readOccasionally:
Stand, carry, reach, lift and push up to 15 lbs.
Work Requirements:
Time will be spent in an office setting.
Work hours may vary depending on deadlines and the needs of the Company.
Typical workweeks are the standard 40 hours.
Environment may be fast paced and stressful.
Physical work environment:
While performing the duties of this job, the employee regularly works in an office setting.
This job may involve occasional exposure to some disagreeable elements such as dust, noise, heat, cold, etc.
Accidents are improbable other than minor injuries.
Environment may be fast paced at times.
Our offer to you:
Pay Range:
$18.
00-$24.
00 Hourly.
Group insurance plan.
401(k) with employer contributionSkills development activities and opportunities for career advancementWork environment conducive to personal health and well-being.
Employee assistance programPaid time off & referral programSolotech is an equal opportunity employer.
EOE/M/F/D/VAbout the Company:
Solotech Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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